Frequently Asked Questions
A series of common customer questions we often get asked - if you don't get yours answered here, please contact us via email and ask away!
Shipping
To check the status of your order, go to orders. Your shipping status will be one of the 3
options below:
Processing: We are currently processing and packing your order. We will send you an email to let you know we received your order. When your order ships, you will receive a shipment confirmation email with your order’s tracking information.
Shipped: Your order has been shipped! You should be able to begin tracking your order within 24-hours.
Delivered: Your order has arrived!
Processing: We are currently processing and packing your order. We will send you an email to let you know we received your order. When your order ships, you will receive a shipment confirmation email with your order’s tracking information.
Shipped: Your order has been shipped! You should be able to begin tracking your order within 24-hours.
Delivered: Your order has arrived!
We offer free shipping for every U.S order. International shipments include a shipping fee based on your location.
All orders have 1-business day handling and are typically shipped within 24 hours from the date your order is placed (excluding weekends and national holidays when USPS is closed).
All our products are eligible for international shipping.
Depending on your international location, the shipping charge will vary. Before placing an
order, feel free to calculate your estimated USPS international shipping fee here during the
checkout process. We will email you a final validation of the USPS international shipping fee to
ensure you receive the ideal shipping rate based on your location.
We use USPS, UPS, and FEDEX.
Most U.S based customers can expect to receive their order within a few days. For
international customers, order delivery can take anywhere from 10-25 days depending on your
location since international shipping involves specific mailing regulations like customs
clearance.
After placing your order, you’ll receive an order confirmation email containing your order
details to the email associated with your Hashir Products account. If you used the Guest checkout
option, your order details will be sent to the email addressed provided during checkout.
Payments
To place an order, you can either create a Hashir Products account (highly recommended) or
choose Guest checkout to make a purchase.
1. Browse the homepage to see our featured products or click “SHOP” and “NEW ARRIVALS” on the menu bar to preview our virtual shelves.
2. When you find an item you like (or a few) guide your mouse over the product(s) and click the cart icon that reads “add to cart” to save the item for you to purchase. 3. To checkout, click the “bag” icon in the upper right corner of the page, choose “view cart” then “proceed to checkout.”
1. Browse the homepage to see our featured products or click “SHOP” and “NEW ARRIVALS” on the menu bar to preview our virtual shelves.
2. When you find an item you like (or a few) guide your mouse over the product(s) and click the cart icon that reads “add to cart” to save the item for you to purchase. 3. To checkout, click the “bag” icon in the upper right corner of the page, choose “view cart” then “proceed to checkout.”
We accept PayPal, Venmo (US only), Pay Later options (US, UK, FR, DE and AU), debit
cards and all major credit cards.
Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then
place your order!
Yes. All payment methods are 100% secured by SSL encrypted connection.
Creating My Hashir Account
Creating an account is super simple! Just provide your email address and a password!
Once you become a registered user with us, you are provided with an account dashboard
where you can view your account details such as profile information, order history so you can
reference your past purchases, order tracking, save payment methods for quick transactions,
shipping address records, and more.
Yes because by looking up your account information, we can quickly gather important details
to assist you like your name, order details, and payment methods.
For technical support, please email us at questions@hashirproducts.com and we will assist
you right away.
Coupons
Product coupons and special offers are available through our monthly newsletter (don’t forget
to sign-up!)
Using a coupon code is simple! At checkout, simply type the code into the “Coupon Code”
box. Then, click the “Apply Coupon” button. All coupon codes can only be used once.
Order Cancellation
Yes. Your order cancellation must be made within 3 hours of placement for both U.S and
international orders.
If you need help canceling or changing your order, please contact us at
cancel@hashirproducts.com with your order number. We will resolve your situation as quickly
as possible so that your experience is seamless and worry-free. If we have already
processed/shipped your order, cancellation may not be possible.
Returns
We accept general product returns within 7 days of your purchase for any reason.
Please contact us at returns@hashirproducts.com for us to review your return request and
eligibility based on the nature of your inquiry and the product’s condition.
Yes unless the product you received was damaged/defective.
Depending on your banking institution, your refund will be credited back to your original
payment method(s) in 3 to 5 business days.
Returns for personal care/maintenance items, if opened or used, are not acceptable for us to
receive due to potential health hazards such as the spread of bacteria or COVID-19.
For defective items or an order error, please contact us at returns@hashirproducts.com and we
will make sure we resolve any issues with your order right away.
Wholesale & Specialty Products
Yes of course! Our entire inventory is available for wholesale purchasing. For more
information and exclusive wholesale pricing, check out our B2B section and contact us today.
Yes. We market our specialty product, Tick Tweezers. These micro tweezers are specially
designed to remove ticks of all sizes and types safely, quickly, and easily from any surface. For
more information, check out our TICK TWEEZERS section and contact us today.
Yes! Our exclusive licensed signature brand is HASHIR PROFESSIONAL. To request more
info on reselling/distributing our brand please contact us at sales@hashirproducts.com
Support
You can reach one of our dedicated customer service representatives at
questions@hashirproducts.com anytime, day or night. We’re available 24/7, and we’ll get right
back to you with a response.
Please send your questions to questions@hashirproducts.com and we will respond to you
shortly.
We send out a monthly mailing list that provides company news and updates. Sign-up now!
If you join the Hashir Products mailing list, we’ll send you a 15% coupon to be used for any
item you choose to reduce the total due amount of your next purchase.
Customer Feedback
Contact us today via email at questions@hashirproducts.com to share your input with us on
how we can update our inventory, improve our customer service, and better accommodate our
shoppers like you.
Yes of course! Follow and connect with us on Instagram, Facebook, YouTube, Twitter,
Pinterest, and TikTok. Hope to connect with you there!
Need assistance?
Contact us at questions@hashirproducts.com and one of our team members will assist you right away!
